Terms of service

Terms and Conditions of Business

1. These terms

1.1. These are the terms and conditions on which we supply products to you.

1.2. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2. Age restriction

2.1. It is an offence in the UK to sell alcohol to any person under the age of 18 both online and in store. Therefore we will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.

2.2. Please note that we operate an age verification policy which applies at all delivery and collection points and you may be asked to provide ID both on collection and at delivery.

3. Information about us and how to contact us

3.1. We are Broadtown Brewery Ltd, registered in England and Wales with company number 11479960 and regirstered address 38-42 Newport Street, Swindon, Wiltshire, England, SN1 3DR

3.2. You can contact us by telephoning our customer service team on 07903047553 or in writing to info@broadtownbrewery.co.uk and/or Broadtown Brewery, 29 Broad Town Road, Broad Town, Wiltshire SN4 7RD

3.3. If we have to contact you we will do so by writing to you at the email address or postal address you provided to us in your order or via the telephone number provided.

3.4. When we use the words “writing” or “written” in these terms, this includes emails.

4. Our contract with you

4.1. Our acceptance of your order will take place when we send you the confirmation email confirming your payment has been processed, at which point a contract will come into existence between you and us.

4.2. If we are unable to accept your order for any reason, we will inform you of this in writing and will not charge you for the product. This might be but is not limited to the following reasons: the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

4.3. We will assign you an order number and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4.4. Our website is intended solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.

5. Our products

5.1. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

5.2. The packaging of the product may vary from that shown in images on our website.

6. You should always read the labels, warnings and instructions provided on or with the products before using them and not rely solely on the information on our website. This notice does not affect your legal rights.

7. Your rights to make changes

7.1. If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 9 – Your rights to end the contract).

8. Our rights to make changes

8.1. We may make changes to the products to reflect changes in relevant laws and regulatory requirements, or to implement minor technical adjustments and improvements, provided that such changes will not have a detrimental impact on your use of the product.

9. Price and payment

9.1. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However, please see clause 7.3 for what happens if we discover an error in the price of a product you order.

9.2. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

9.3. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

9.4. We accept payment with Visa, Mastercard, Google Pay and Apple Pay. Payment in full will be taken at the point at which you place your order. We are unable to accept your order or despatch your products without full payment.

10. Delivery

10.1. The costs of delivery will be as displayed to you on our website and added to your basket.

10.2. During the order process we will let you know when we will provide the products to you. If the products are ongoing services or subscriptions, we will also tell you during the order process when and how you can end the contract.

10.3. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

10.4. We will send the products to the delivery address provided by you upon placing your order. You are responsible for providing us with all necessary information that we need in order to properly provide the products and for ensuring that any such information is complete and up to date. This may include for example, your delivery address, email address and mobile telephone number. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

10.5. You may receive communications from our courier during the delivery process.

10.6. Please note delivery to a neighbour or nominated safe place location may not be available for age restricted items. Upon home delivery or collection from a drop off point, the recipient must provide proof they are the stated person on the delivery documentation. The following photo identification is accepted: a passport and/or a UK or European Union photocard driving licence.

10.7. If, after a failed delivery, you do not re-arrange delivery or collect the products from the location notified to you, we will contact you for further instructions and may charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and we will refund you the money you have already paid for the order, and we are entitled to deduct from the refund a reasonable sum to cover our costs incurred as a result.

10.8. If you have asked to collect the products from our premises, you can collect them from us at any time during our licensed hours of 11am – 5pm on weekdays (excluding public holidays)[and 11am – 11pm on Saturdays.

10.9. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.

10.10. You own a product which is goods once we have received payment in full.

10.11. We may have to suspend the supply of a product to:
10.11.1. deal with technical problems or make minor technical changes; or
10.11.2. update the product to reflect changes in relevant laws and regulatory requirements.

10.12. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than fourteen (14) days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

11. Your rights to end the contract

11.1. If you are ending a contract for any of the following reasons, the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entilted to compensation. The reasons are:

11.1.1. we have told you about an error in the price or description of the products and you do not wish to proceed;

11.1.2. there is a risk that supply of the products may be significantly delayed because of events outside our control;

11.1.3. we have suspended supply of the products for technical reasons, or notified you we are going to suspend them for technical reasons, in each case for a period of more than fourteen (14) days; or

11.1.4. you have a legal right to end the contract because of something we have done wrong, for example because a product we sent you was faulty.

11.2 For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. Should you decide to cancel, the products should be returned to us as new and in a saleable condition by post or courier at your own expense.

11.3 You do not have a right to change your mind in respect of:

11.3.1. beverages bought on a subscription basis;

11.3.2. products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; or
11.3.3. any products which become mixed inseparably with other items after their delivery.

12. How to end the contract with us

12.1. To end the contract with us, please let us know by doing one of the following:

12.1.1. Phone or email. Call customer services on 07903047553 or email us at info@broadtownbrewery.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.

12.2. We will pay the costs of return:
12.2.1. if the products are faulty (but not inclusive of damaged in transit) or misdescribed;
12.2.2. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

12.3. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

12.4. If you are exercising your right to change your mind:
12.4.1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
12.4.2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer standard delivery of a product at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

13. Our rights to end the contract

13.1. We may end our contract with you at any time, by writing to you, if you do not within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, appropriate contact details to enable us to communicate your results report. If we end the contract in this situation, we will refund the price you paid for the products in full.

13.2. We may write to you to let you know that we are going to stop providing the product. We will let you know as soon as reasonably possible and will provide you with a full refund of any sums you have paid in advance for products which will not be provided.

14. If there is a problem with the product

14.1. If you have any questions or complaints about our products, please contact us. You can telephone our customer service team at 07903047553 or write to us at info@broadtownbrewery.co.uk and Broadtown Brewery, 29 Broad Town Road, Broad Town, Wiltshire. SN4 7RD

14.2. We are under a legal duty to supply products that are in conformity with this contract. See below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights. Summary of your key legal rights

This is a summary of your key legal rights.

These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.

b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.

c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

14.3. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection (not applicable when goods are damaged in transit). Please call customer services on 07903047553 or email info@broadtownbrewery.co.uk for a return label or to arrange a collection.

15. Our responsibility for loss or damage suffered by you

15.1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

15.2. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.

15.3. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

16. How we may use your personal information

16.1. We will only use your personal information as set out in our privacy policy.

17 Other important terms

17.1. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

17.2. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

17.3. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

17.4. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

17.5 These terms are governed by the laws of England and Wales and you can bring legal proceedings in respect of the products in the courts of England and Wales. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish courts or the courts of England and Wales. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish courts or the courts of England and Wales.